FREQUENTLY ASKED QUESTIONS
General Questions
What services do you offer?
We offer a range of dog training services including puppy training, basic obedience, advanced obedience, behavior modification, and specialty training for specific needs.
Check our services here
What training methods do you use?
Our training methods are based on positive reinforcement. We focus on rewarding good behavior to encourage your dog to repeat it
Where are you located?
We are located in Cooranbong, Nsw, 2265. Training sessions are either held at Cooranbong, in your home, or at a location of your choice in the areas surrounding Cooranbong, NSW 2265. Please advise your location when making enquiries.
What are your hours of operation?
We operate from Monday to Saturday, 8:30 AM to 6 PM. We also offer evening sessions by appointment.
training programs
What is the age requirement for puppy training?
Puppies can start training as early as 8 weeks old, provided they have received their initial vaccinations.
How long does each training session last?
Each training session typically lasts about one hour.
How many sessions will my dog need?
The number of sessions depends on your dog’s individual needs and the type of training required. We will provide a personalized training plan after the initial consultation.
Do you offer group classes?
Yes, we offer both group classes and private sessions. Group classes are a great way for dogs to socialize and learn in a controlled environment.
BOOKING AND PRICING
How do I book a training session?
You can book a training session by contacting us via phone at +61 407 253 181, email at customercare@robinoliveronline.com, or through our website https://www.robinoliveronline.com
What are your rates for training sessions?
Our rates vary depending on the type and duration of the training program. Please contact us for detailed pricing information.
Do you offer any discounts?
Yes, we offer discounts for multiple session packages and pensioner discounts. Please inquire for more details.
PREPARATION AND EXPECTATIONS
What should I bring to the training session?
Please bring your dog on a leash, flat collar or harness, some of their favorite treats, a mat or bed for comfort, and any relevant medical or behavioral information. For puppies, bring their vaccination records.
How should I prepare my dog for the training session?
Ensure your dog is well-rested and has had a chance to relieve themselves before the session. Avoid feeding a large meal right before training.
What if my dog has behavioral issues?
We specialize in behavior modification and can work with dogs that have various behavioral issues. Please inform us about any specific concerns during the initial consultation.
CLASS ATTENDANCE POLICIES
What happens if I miss a class?
We understand that life happens. Classes run on a fixed schedule and will continue as planned even if a participant is absent. Missed classes do not pause or extend the course.
Can I make up for a missed lesson?
Each course includes one catch-up option (either a short private session or alternative arrangement, subject to availability). Additional make-ups are not included but may be booked as a paid private lesson.
Will the class be held if another participant is away?
Yes. Classes run as scheduled regardless of attendance. This keeps training consistent for the dogs and fair for all participants.
Can missed classes be carried over to a future course?
No. Make-up sessions must be used within the course timeframe and cannot be transferred to future classes.
What if I miss more than one class?
If more than one class is missed, the course continues as scheduled. We’re happy to recommend a private lesson if extra support is needed.
Are refunds available if I can’t attend?
We apply a common-sense approach here!
If you need to postpone or cancel, please give us as much notice as possible.
We understand that dogs and handlers cannot attend due to illness which often starts very close to the class date, so please just let us know ASAP.
Due to limited class sizes and reserved training spots, refunds are not available once the course has started.
Why do you have these policies?
Consistency is essential for effective dog training. These policies help ensure progress for every dog, respect everyone’s time, and keep classes running smoothly.
CANCELLATION & REFUNDS POLICY
What is your cancellation policy?
We require at least 24 hours’ notice for cancellations or rescheduling. Please contact us for rescheduling availability.
Do you offer a satisfaction guarantee?
While we cannot guarantee specific results, we are committed to working with you and your dog to achieve the best possible outcomes. If you are not satisfied with our services, please let us know, and we will do our best to address your concerns.
Are you insured and certified?
Yes, we are fully insured and a Certified Dog Trainer at Club Level training all breeds of dogs, as well as being a Professional Dog Trainer with APDT Australia, and with extensive experience in dog training plus achieving top levels in dog sports.
Are refunds available if I can’t attend?
We apply a common-sense approach here!
If you need to postpone or cancel, please give us as much notice as possible.
We understand that dogs and handlers cannot attend due to illness which often starts very close to the class date, so please just let us know ASAP.
Due to limited class sizes and reserved training spots, refunds are not available once the course has started.
Train your dog with expert classes in Cooranbong, NSW, Australia. For those of you who live in the Lake Macquarie, Newcastle, Cessnock City, Doyalson, and Surrounding areas, we would love you to come and join us
